Are you ready to build the operational foundation for our next phase of growth? We are looking for an experienced and proactive Operations Manager to take a leading role in strengthening our commercial operations. If you thrive in a dynamic, international environment and enjoy taking ownership of how things get done, keep reading and apply today!

About us

Founded in Helsinki in 2018 our platform helps companies work together with influencers and content creators for short and long term collaborations as well as content sourcing needs. We recently expanded to exclusive talent management and now offer several top creators exclusively through Boksi in both Finland and Germany.

Your role

As our Operations Manager, you will play a central role in shaping and leading our customer-facing operations. You will begin by ensuring smooth client onboarding, guiding customers throughout their journey, and supporting the successful execution of projects - ultimately helping our clients achieve measurable value through Boksi.

You will lead team members in both Finland and Germany, strengthen collaboration across functions, and develop a deep understanding of how our platform works and how we operate in different markets. Once this foundation is in place, your responsibilities will expand to support our broader commercial function by improving cross-team alignment, ensuring consistent processes, and enabling a seamless customer journey from Sales to delivery. You will also play a key role in ensuring that our internal workflows and systems, including HubSpot, are used effectively to support our daily operations.

The location for this position is flexible and can be based in either Helsinki or Hamburg.

What you’ll do: 

• Lead and oversee the customer journey from onboarding to successful delivery

• Build and refine processes that support high-quality, scalable customer operations

• Support and mentor team members to ensure strong execution and teamwork

• Collaborate across the broader commercial function (including Marketing, Customer Success and Sales) to support aligned and effective ways of working

• Maintain and improve internal workflows, documentation and insights that enable efficient scaling across markets

• Ensure our CRM (HubSpot) supports clear processes, reliable data and effective day-to-day execution

A few qualities we're looking for in our ideal candidate:

• Strong background in B2B client-facing roles

• Proven team lead experience

• Experience working with HubSpot

• Ability to manage multiple projects with clarity and structure

• Excellent communication and relationship-building skills

• Proactive, organized and results-oriented working style

• Comfort working in a dynamic, fast-evolving startup environment

• Fluency in English

Bonus points for:

• Fluency in German

• Understanding of influencer marketing and/or content production

• Background in international or fast-paced startup environments

What's in it for you:

• Supported Professional Growth: Experience swift career advancement in an environment that truly nurtures your development. We're committed to supporting you in reaching your most potential. 🚀

• Global Collaboration: Join a dynamic, international team, bringing together diverse perspectives from around the world. 🌎

• Remote-Friendly and Flexible: Enjoy the freedom of remote work and flexible hours, allowing you to balance work and life seamlessly. ⚖️

• Welcoming Team Culture: Be part of a warm and supportive team eagerly awaiting your arrival. 😍

Our perks:

• Sports benefits: Recover from work and keep yourself active by working out. 🏋️‍♂️

• Spend your birthday your way: Celebrate your birthday with a day off on us! 🎂

• Learning and team building: Engage in educational workshops and team activities to foster both personal and professional growth. 📚

• Quarterly team activities: Look forward to quarterly team days filled with activities, from massages to padel. 🎾🧖

• Auntie online therapist service: Receive support for work-life challenges with Auntie's low-threshold mental health related service. 😮‍💨

• Office in the city center: Work in modern office spaces in Helsinki and Hamburg, equipped with ergonomic tools for your comfort.

• Annual Company Offsite: Enjoy the excitement of traveling to a new destination together each year, strengthening team bonds and creating memorable experiences.🌴

If you’re excited to be part of our journey, we’d love to hear from you! Send your CV and application letter to us latest by January 11th, 2026. We review applications on an ongoing basis and will begin interviewing candidates already during the application period.

Our Values

We are committed to our values, and all our actions reflect them. We evaluate performance not only based on what someone does but also on how it is done.

Annually, Boksers vote on who they believe best exemplifies these values:

🌟 Making a Difference: At our core, we aim to revolutionize an entire industry. We recognize that changing the world is a team effort, and we are committed to making that happen together.

🚀 Initiative and Adaptability: We're action-takers who start quickly and learn rapidly. Embracing mistakes as part of our journey, we focus on learning from them to avoid repetition. We value boldness over caution, understanding that progress often requires taking risks.

🧠 Working Smart: Our approach balances exceptional performance with efficiency. We understand the importance of distinguishing between times when excellence is required and when meeting the 'good enough' standard is indeed sufficient.

⚖️ Balancing Speed with Wellness: We believe in moving swiftly while also valuing the importance of taking breaks. This balance is essential for sustaining our momentum and well-being.

🫀 User-Centric Focus: Our users — brands, creators, and agencies — are at the heart of everything we do. We prioritize active listening, curiosity, and a deep understanding of their needs and desires to ensure that our efforts are always aligned with their expectations.

🎉 Celebrating the Journey: Our mission to disrupt the industry is filled with challenges, but the collective victories make it all worthwhile. We emphasize the importance of celebrating every win, big or small, recognizing that these moments fuel our journey forward.